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Privacy Policy

Our Privacy Policy

Read Our Privacy Policy

Last Updated:25-Jan-2025

1.Introduction:
This privacy policy (“Policy”) describes how Glotefewo (“Glotefewo”, “Company”, “we”, “our”, or “us”) collects, uses, shares, and stores personal information of users of its website, https://glotefewo.pt (the “Site”). This Policy applies to the Site, applications, products, and services (collectively, “Services”) on or in which it is posted, linked, or referenced. By using the Services, you accept the terms of this Policy and our Terms of Use, and consent to our collection, use, disclosure, safeguarding, and retention of your information as described in this Policy. If you disagree with any part of this Policy or our Terms of Use, please refrain from using the Services. Please note that this Policy does not apply to information collected through third-party websites or services that you may access through the Services or that you submit to us through email, text message, or other offline methods.

2.Data Controller

Glotefewo LDA Rua da Alegria, n.° 783, Rés-do-Chão, 4000 047 Porto, Portugal
Registration No. 517581736
Email:info@glotefewo.pt

3.Data Protection Officer (DPO)

Name:Razaq Ahmed Paracha [Director]
Email:razaq@glotefewo.pt
Phone:+351920078466

4.Types of Information We Collect
4.1.Types of Information We Collect

We may collect the following information directly from you:

  • Your contact information, including your name, phone number. Email address, postal address, preferred geographical region.
  • Account Information, such as username, password, and security question.
  • Profile information, such as your interests, preferences, and feedback.
  • Payment Information, such as billing address, payment card details (processed by secured 3rd party payment processors).
  • Responses to surveys or other forms of correspondence.
  • Information provided for customer support purposes.
4.2.Information We Collect Automatically

When you use our Services, we may collect:

  • Log Data:This includes your IP address, browser type, device type, operating system, pages visited, date/time stamps, search terms, and clicked links.
  • Usage Information:Data on how you interact with our Services, including frequency of usage, time spent, etc.
  • Cookies and Tracking Technologies:See Section 8.

4.3.Information From Third Parties

We may receive information about you from third-party services and combine it with the information we collect from you. This includes,

  • Social media login information (if you choose to connect your accounts).
  • Analytics providers (e.g., Google Analytics).
  • Marketing and advertising partners.

5.How We Use Your Information
5.1.General Purpose

We may use your personal data for the following purposes:

  • Enable access to the Services and deliver requested products or services.
  • Customize and enhance user experience.
  • Managing your account.
  • Analyzing usage patterns to improve our Services.
  • Notify you about promotions, updates, and events related to our products and services (with your consent).
  • Prevent fraud, unauthorized access, or illegal activities.
  • Complying with legal obligations.
  • Respond to inquiries and provide customer support.

5.2.Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

  • Consent:You have given us explicit consent to process your data for a specific purpose.
  • Contract:Processing is necessary for the performance of a contract with you.
  • Legal Obligation:Processing is necessary to comply with a legal obligation.
  • Legitimate Interests:Processing is necessary for our legitimate interests (e.g., improving our Services, preventing fraud), provided those interests are not overridden by your rights and freedoms.
5.3.With Your Consent

We may use your information for additional purposes with your explicit consent.

5.4. Sharing of Information

We may share your information as follows:

  • With Affiliates:To subsidiaries and affiliates for purposes consistent with this Policy.
  • With Service Providers:For tasks such as hosting, payment processing, email delivery, and customer support.
  • For Legal and Safety Reasons:To comply with applicable laws, enforce our Terms of Use, and protect the rights and safety of Glotefewo, its users, or the public.
  • During Business Transfers:In case of mergers, acquisitions, or sale of assets.

6.Data Transfers Outside the EEA

If we transfer your data outside the European Economic Area (EEA), we will ensure appropriate safety measures are in place, such as:

  • Adequacy decisions by the European Commission.
  • Standard Contractual Clauses approved by the European Commission.

7.How Information Is Secured

We use industry-standard security measures to safeguard your personal information. While we strive to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If a security breach is detected, we may suspend your access to the Services until the issue is resolved.

8.Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience.
  • Analyze platform usage patterns.
  • Deliver personalized content and advertisements.
You can manage your cookie preferences through your browser settings

9.Third-Party Services and Links

Our platform may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies to understand how they handle your information.

10.Your Rights

Under GDPR, you have the following rights:

  • Right of Access:You can request access to your personal data.
  • Right to Rectification:You can request correction of inaccurate data.
  • Right to Erasure (“Right to be Forgotten”):You can request deletion of your data.
  • Right to Restriction of Processing:You can request restriction of processing in certain circumstances.
  • Right to Data Portability:You can request a copy of your data in a portable format.
  • Right to Object:You can object to processing based on legitimate interests.
  • Right to Withdraw Consent:You can withdraw your consent at any time (if processing is based on consent).
  • Right to Lodge a Complaint:You can lodge a complaint with the Portuguese data protection authority (CNPD).
  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Adjust cookie and privacy preferences.

11.Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Policy.
  • Comply with legal requirements.
  • Resolve disputes and enforce agreements.

12.Security

We implement appropriate technical and organizational measures to protect your personal data as stated in our Data Protection Policy.

13.Data Residency

We strive to store your data within Portugal or the European Union (EU) whenever possible. However, in some cases, we may use third-party service providers located outside the EU to store or process your data. In such cases, we ensure that these providers comply with strict data protection standards, including standard contractual clauses approved by the European Commission.

14.Changes to this Privacy Policy

We reserve the right to update this Policy at any time. Material changes will be communicated through the platform, and your continued use of the Services signifies acceptance of the updated Policy.

15.Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Glotefewo LDA, info@glotefewo.pt